Arynn Crow is a Manager of Product Management in AWS Identity. In her 9+ years at Amazon, Arynn experienced Amazon and Identity from the ground-up, starting as a seasonal customer call center worker and now leading a team of product managers that develop the authentication services used by AWS enterprise customers. Previously, she led the strategy for identity services that secure customer relationship tooling, spanning hundreds of thousands of workforce users as well as tens of millions of customer interactions every year. She has driven a wide range of efforts from GDPR response, FIDO2 and MFA adoption at scale, to extensive access control restructuring.