Dhaval Shah is a Product Director in Customer Identity at Capital One, leading product strategy
across authentication and credential management. A technology-forward product leader, Dhaval
works at the intersection of product management, cybersecurity, digital identity, and emerging
technologies to build secure, intuitive experiences at scale.

His work spans modern authentication capabilities such as passkeys, risk-based and trusted
authentication, and the evolving role of AI and agentic experiences in identity. Dhaval is
passionate about translating complex technology into customer-centric product strategies that
balance security, usability, risk, and business outcomes.